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EverCare Service Plan For Nexa3D XiP
Enhanced services and support designed to help you achieve the highest level of printing success on the XiP Desktop 3D printer.
Why choose EverCare Service Plan?
Dedicated Team of Service Agents
3D Printing Experts who are on standby to provide priority technical support and consultation
Live Video Training Session
Custom 60-minute video consultation session with an EverCare Expert for you and your team
Phone, SMS, and Video Support
Unlimited access to direct support channels designed to help you troubleshoot quickly
Should your 3D printer need repair, we will cross-ship a replacement printer to prevent downtime
Set an auto-renewing consumables order based on a cadence of your choosing
Priority shipping of in-field replaceable hardware components and consumables
What does the registration process look like?
When you purchase an EverCare Service Plan, you will receive an agreement to accept which lays out the terms of service. After acceptance of the Agreement, you will then provide us with the necessary contact information for you to communicate with the EverCare team.
You will then be asked to identify and register up to five individuals, including yourself, who are permitted to interact with the EverCare agents under the terms of this agreement. These Registered EverCare Users will be registered within our system under an Account associated with You, or your organization, and Your XiP printer.
What is the subscription term and coverage?
The EverCare Service Plan has a coverage period of 12-months from the Agreement date or the XiP printer registration date, whichever comes latest.
Each EverCare Service Plan covers one (1) XiP printer and up to five (5) Users who may initiate and receive services under the plan.
When is support available in the EverCare plan?
Support is available Monday-Friday from 9AM to 8PM EST, not including holidays.
In the unlikely event, how do I cancel the EverCare Service Plan?
The EverCare Service Plan has a coverage period of 12-months. This agreement and Plan auto-renews annually at the prevailing list price of the EverCare service plan. You have the right to opt-out of renewal with an advance notice of 30 days by contacting your EverCare Service Agent. An automated reminder email will be sent 60 days prior to this renewal, for your convenience.
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